The Training Department #1 (Why you need a Training Department)

Bad Training Practice #1

Most businesses use an add hoc training system, watch Bill or Mary do their job for a couple of hours then your on your own. This works for small businesses and companies that wish to enter bankruptcy sooner than later.

Why this is a bad deal

Bill and Mary are doing it wrong. They don't know they are doing it wrong, they just are. This is often called "floor lore." This means they learned it from somone who may have deviated from the real way things are done. Over time they way the job is done is nothing close to the way that the job should be done.